Z+ - Mattress for Z Lounger

1. Return Conditions

• Returns are accepted within 30 days of the date you received your order.
• The product must be in its original condition, unused, undamaged, and with all original accessories and packaging.
• Damaged, used or altered items will not be eligible for a refund.

2. Return Procedure

• Before returning a product, please contact our customer service to obtain a return authorization and detailed instructions.
• Include a copy of the invoice or purchase receipt in the return package.

3. Return Costs

• Return costs are the responsibility of the customer, except in the case of defective products or an error on our part.
• If the product is defective or incorrect, we will send you a prepaid shipping label for return.

4. Reimbursement

• Once the product is returned and inspected, we will notify you of the approval or rejection of your refund.
• If the return is approved, a refund will be issued to the original payment method within 7-10 business days .
• Initial shipping charges are non-refundable.

5. Exchanges

• Exchanges are only possible for products of the same value. Contact our customer service to arrange an exchange.

6. Exceptions

• Promotional, personalized, or clearance items are not eligible for return or exchange.
• Products damaged by misuse, improper care, or circumstances beyond our control are not eligible for return or exchange.

1 Year Warranty

We offer a 1-year limited warranty from the original date of purchase for all our products. This warranty covers manufacturing defects and faulty materials under normal use.

1. What the Warranty Covers

• Manufacturing defects in the product.
• Defects in materials, such as seams, closures, and structural components.

2. What the Warranty Does Not Cover

• Normal wear and tear due to regular use of the product.
• Damage caused by improper use, abuse, neglect, or accidents.
• Damage caused by prolonged exposure to extreme weather conditions.
• Any modification or repair carried out by unauthorized third parties.
• Cosmetic damage, such as scratches, stains, or discoloration due to UV exposure.

3. How to Make a Complaint

• To submit a warranty claim, please contact our customer service at [email address] or [phone number] with the following information:
• Our team will evaluate your claim and, if approved, we will repair or replace the product, at our discretion.

4. Repair or Replacement

• If the product is found to be defective and covered under warranty, we will repair or replace it with a new or refurbished product.
• Shipping costs for repair or replacement will be covered by our department unless otherwise stated.

5. Limitation of Warranty

• This warranty is limited to the original product purchased and is not transferable.
• The warranty does not cover indirect damages, loss of profits or any other consequential loss related to the use of the product.

6. Legal Rights

• This warranty is in addition to any rights you may have under applicable consumer protection laws in your country.